Because of this extra work, the author says there needs to be accountability in development. If there are little to no consequences for not completely testing and fixing software before its released, the quality of software will decline. The users and companies that employ developers need to make sure the developers are doing their due diligence and they test their code.
This brings us to the author's next big point: complex systems can never be completely tested. There are often too many cases and situations that could never be tested because we don't know they exist while testing.
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